Find the Answers You’re Looking For

Each plan includes a set of services tailored to different needs. Refer to the Pricing Page for detailed information on what's included in each plan.

You can request support by:
– Submitting a ticket through our Support Portal
– Using the chat feature on our website (available in Professional and Dedicated plans)

Response times vary by plan:
– Basic: 72 hours (Mon–Fri)
– Standard: 48 hours (Mon–Fri)
– Business: 24 hours (Mon–Fri)
– Professional: 24 hours (Mon–Fri)
– Dedicated: 24/7 support (per agreement)

Report security issues by:
– Submitting a ticket through our Support Portal
– Contacting us via the chat feature (if available in your plan)

To restore a backup:
– Submit a request through our contact form
– Specify the desired backup date

Our team will initiate the restoration process.
Note: Restoration times may vary based on the size and complexity of your website.

E-commerce support is available in Business and higher plans. To request assistance:
– Submit a ticket detailing the issue
– Our team will respond within the designated response time for your plan

Design support is available within the development budget in the Dedicated Plan. To request design changes:
– Submit a detailed request through our Support Portal
– Our design team will review and implement the changes as per the agreement

To change your plan:
– Contact our support team through the Support Portal
– Specify the desired plan change

Our team will guide you through the process.
Note: Plan changes may affect your billing cycle and included services.